If you are experiencing problems with the quality
of viewing or listening to our services, two possible causes are
high Internet traffic and incorrect RealOne player connection settings.
The latter cause can be corrected by optimizing your settings. To
begin, follow the steps below.
1.
From the Tools menu, click Preferences. The
Preferences window opens.
2.
In the Category pane, click Connection.
3.
Under the Bandwidth section, click the Test Connection
button. A small window opens.
4.
Click the Perform Test button. (This may be slow to
respond.)
5.
If RealOne Player has detected any settings that
are incorrect, it now shows you those settings. Click the Update
button to set your RealOne Player connection speeds automatically.
6.
When the test finishes, click OK to close the Preferences
window.
7.
If you were streaming while performing the test, you must
stop and restart playing before any changes to the connection
settings will take effect.
Connection settings produced by using the
Test Connection feature of the RealOne player.
RealPlayer
